Return Policy at TiffanyLight.co.za
At TiffanyLight.co.za, we take pride in offering high-quality Tiffany lighting fixtures, and we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please review our Return Policy below for guidance on returning or exchanging items.
1. Returns and Exchanges:
We accept returns and exchanges within 7 days of the date of delivery. To be eligible for a return or exchange, the following conditions must be met:
a. The item must be in its original, unused condition, with all original packaging and tags intact.
b. Proof of purchase, such as a receipt or order confirmation, must be provided.
c. Items that have been installed, modified, or damaged by the customer are not eligible for return or exchange.
2. Return Process:
To initiate a return or exchange, please follow these steps:
a. Contact Customer Service: Reach out to our customer service team at service@tiffanylight.co.za to inform us of your intent to return or exchange an item. Please provide your order number and details about the item you wish to return or exchange.
b. Wait for Authorization: After contacting us, you will receive instructions on how to return your item, including a return authorization number (RMA). Do not send the item back without obtaining an RMA.
c. Package Your Item: Securely package the item, including all original packaging, and clearly mark the RMA number on the outside of the package.
d. Ship Your Return: Ship the item to the address provided with the RMA instructions. You are responsible for return shipping costs unless the return is due to our error (e.g., you received a damaged or incorrect item).
3. Refunds:
Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued in the same form of payment used for the original purchase. Please allow up to 10 business days for us to process your refund.
4. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we may cover return shipping costs in such cases.
5. Non-Returnable Items:
Certain items are non-returnable, including clearance or sale items, custom-made or personalized products, and items that have been modified or damaged by the customer.
6. Contact Us:
If you have any questions or need assistance with the return process, please don't hesitate to reach out to our customer service team at service@tiffanylight.co.za.
Thank you for choosing TiffanyLight.co.za. Your satisfaction is important to us, and we are here to make the return or exchange process as smooth as possible.